Store Location

POD 9&10 STONHAM BARNS SUFFOLK 1P14 6AT

+44 7342811028

24/7 Customer Support

Mon - SUN:
10:00 - 16.00

Online store always open

Delivery information

“Enter your delivery information to receive your order promptly. Provide accurate details for a smooth delivery process. Your satisfaction is our priority!

Shipping & Returns

Thank you for shopping at TheDogsBusiness. We hope you are pleased with your purchase, however, in the unlikely event you need to return something we will be happy to offer a refund.

If we have delivered the incorrect item to you or your purchase has arrived damaged, we will arrange to collect and replace or to refund the item.

When shopping, please take time to make your selection, double checking you have the right size and colour before placing your order. Unfortunately, any postage costs incurred to return a product that has been incorrectly ordered are at the expense of the customer. We will not be able to issue refunds for products maliciously damaged.

Shipping and Fees

There is no min order for all categories (except RAW food), a charge for delivery will be made at checkout, depends of category of products and order weight and dimensions.

See Shipping Surcharges for more information.

We are using Royal Mail 24 and 48 hours delivery methods and DPD couriers for RAW food orders, we aim to offer next day dispatch, Monday to Friday.

This applies to orders placed before 5pm and is subject to stock availability.

Please note that certain weather conditions and busier periods may slow your order down, so please always allow extra time from dispatch for your order to arrive. If you live in the Scottish Highlands and Islands, please also allow extra time for delivery.

Delivery Day

For Royal Mail deliveries you will receive tracking number for checking your parcel delivery time frame.

You will receive a text or email from DPD the day before delivery and then again on the day, with a 1-hour slot. Please remember that home deliveries may need to be signed for and we kindly inform you that it is your responsibility to ensure someone is at home. If no-one can receive the order and delivery isn’t possible then we respectfully reserve the right to apply further delivery charges should you require us to resend your order.

Please note that DPD’s delivery service also has options to change the date of delivery or to have parcels left in a safe place/with a neighbour.

When accepting your The Dogs Business delivery please ensure the number of parcels you receive matches the consignment note. Any shortages should be marked on the note and also sent through to us at info@thedogsbusiness.uk  same day.

Please then check your delivery. If the box or contents are damaged, please mark the consignment note as ‘damaged’ or if you are unable to check, simply mark as ‘unchecked’. Please retain the original packaging in case you need to return your purchase. Before sending back, please make photos of damaged items and send it to info@thedogsbusiness.uk 

Click and Collect

As an alternative to home delivery, we are happy to offer you a quick, free and easy Click and Collect service. This allows you to place an order online and collect it at our store.

We always aim to have Click and Collect orders ready within one hour, whenever possible. Please be aware that payment will be taken at the time your order is placed, not when it is collected.

When collecting your order please be sure to bring either a printed or digital copy of your confirmation email.

Faulty, Damaged or Incorrect Goods

It is very important to us that you receive your order in perfect condition. However, if something does arrive damaged or faulty, or an item is missing, please let us know right away. Simply email info@thedogsbusiness.uk and we will work quickly to rectify the issue, either replacing or collecting items.

Refunds and Cancellations

We hope you are happy with your order but if for any reason you need to return something, we are here to help.

If you would like to cancel your order, please let us know as soon as possible at info@thedogsbusiness.uk. Please note orders that have been dispatched cannot be cancelled. In this case, please wait to receive the order and then follow our returns process below.

The easiest way to return your order is at our store, within 14 days of receipt. Simply bring along the goods with the original invoice and we’ll be happy to exchange or refund your item, excluding any postage charges.

Alternatively, you can return your order via post for a refund, excluding any original postage charges, but do note that all shipping fees to return an order are at the cost of the consumer. Please ensure the goods are returned within 14 days of receipt unused and in their original packaging.

Shipping Surcharges

Due to the gross weight and size of some of the products we sell, for example dog beds, we reserve the right to add a shipping and handling fee to your order’s total. This simply reflects the additional costs incurred from DPD and will be automatically calculated at checkout. 

Surcharges are also applied to the following postcodes:

DPD delivery

All orders are shipped via DPD service: Next Working Day, Saturday or Sunday.

AB36-38,AB55-56 48 Hrs £19.99 per 40Kgs (up to 120kg)

BT 48 Hrs £19.99 per 40Kgs (up to 120kg)

HS1-9 48 Hrs £19.99 per 40Kgs (up to 120kg)

IM 48 Hrs £19.99 per 40Kgs (up to 120kg)

IV1-56, IV60-63 48 Hrs £19.99 per 40Kgs (up to 120kg)

KA27-28 48 Hrs £19.99 per 40Kgs (up to 120kg)

KW1-1 48 Hrs £19.99 per 40Kgs (up to 120kg)

PA20-78 48 Hrs £19.99 per 40Kgs (up to 120kg)

PH1-4, PH50 48 Hrs £19.99 per 40Kgs (up to 120kg)

TR210, TR220, 

TR230, TR240, 

TR250 48 Hrs £29.99 per 40Kgs (up to 120kg)

ZE1-3 48 Hrs £19.99 per 40Kgs (up to 120kg)

Non-Delivery Dates

For your information DPD do not collect from us or deliver on the following dates:

    • Good Friday

    • Easter Sunday

    • Easter Monday

    • Early May Bank Holiday

    • May Bank Holiday

    • Summer Bank Holiday

    • Christmas Day

    • Boxing Day

  • New Year’s Day.   

                                                    Special attention for RAW food orders:

You MUST NOT request to reschedule or postpone the delivery due to it being perishable goods.

GOODS MUST NOT BE RETURNED TO THE DEPOT.

IF YOU ARE NOT HOME AT THE TIME OF DELIVERY, THE DRIVER WILL LEAVE THE ORDER AT YOUR ADDRESS

Once your order has been dispatched, we are unable to change it. 

Shopping Basket